Buyer surveys
Collect buyer feedback after every visit and keep it on the lead.
Overview
What it does
Send surveys to buyers after sales gallery visits and other key moments. Responses are recorded against each lead, so agents see what buyers said and marketing can analyse feedback across a whole project.
- Feedback on the leadAgents see each buyer's responses alongside their enquiry.
- Project-wide insightUnderstand how buyers heard about the project and what they prefer.
- Excel exportExport results grouped by question for reporting, arriving in Q4 2026.
How it works
Up and running in four steps
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Design the survey
Choose the questions for each project and visit type.
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Send after the visit
Buyers receive the survey after a sales gallery visit or milestone.
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Responses recorded
Each response is saved against the buyer's lead.
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Analyse the results
Review feedback by project and export it for reporting.
In practice
Who it's for and how it's used
Who it's for
Marketing and customer experience teams
Example
After a launch weekend, the marketing team reviews visitor survey results to understand how buyers heard about the project and which unit types they prefer.
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